Terms & Conditions
Age Limit & Documents:
The renter must be at least 21 years old to rent a self-drive car and must possess a valid driving license.
A valid Indian Light Motor Vehicle (Non-Transport) Driving License (minimum 3 years old) is required.
Any one of the following ID proofs: Passport, Aadhaar Card, or Voter ID.
Verification of the driving license and ID proof takes approximately 2-3 hours for approval.
The car will only be delivered to the individual who booked it. Name, mobile number, driving license, and ID proof must match the booking details.
The renter must present the original driving license at the time of delivery. Failure to do so will result in a cancellation with a 100% fare charge.
Driving licenses printed on A4 sheets (original or otherwise) will not be considered valid.
Booking of TripByU Vehicles:
Users can choose from available vehicles on the website.
Select the vehicle as per their needs.
Provide the trip duration (start and end date/time).
Specify the delivery and return address.
Complete the payment via TripByU payment system.
Bookings will be automatically canceled if the vehicle is not picked up within 3 hours of the booking time (100% fare will be charged, but the security deposit will be refunded).
Pick-up and drop-off services are unavailable from 9:30 PM to 7:00 AM.
Late returns may incur additional rental charges if the vehicle is already booked by another user.
Shipping And Delivery Policy:
Delivery Timeline
For self-drive car rentals, vehicle delivery is subject to the following timelines:
Standard Delivery: 2-4 hours after booking confirmation, subject to availability.
Express Delivery: Available for an additional charge (delivery within 1 hour).
Airport & Special Location Delivery: Vehicles will be ready at the scheduled pickup time.
Delivery Process:
Our team will verify the drop-off location and required documents before delivery.
A rental agreement will be signed upon delivery, and a security deposit may be required.
The vehicle will only be handed over to the person matching the booking details.
Delivery Restrictions:
Delivery is available within city limits and select locations.
Remote area deliveries may require extra time and additional charges.
Customers must be present at the delivery location with valid identification and a driving license.
Deposit Refund Policy
The security deposit will be refunded within 48 business hours. Bank processing times may vary.
Cancellation Charges
15% charge for cancellations made 48+ hours before the start time.
30% charge for cancellations between 24-48 hours before the start time.
60% charge for cancellations between 10-24 hours before the start time.
80% charge for cancellations between 2-10 hours before the start time.
100% charge for cancellations made less than 2 hours before the start time.
Vehicle Changes & Breakdown Policy:
TripByUreserves the right to change the vehicle in case of breakdown, accident, or technical issues
Any breakdown must be reported to TripByU immediately via phone at 7426999648 or email at support@TripByU.com.
If the renter attempts a jumpstart, they must notify TripByU. Any damage from improper handling is the renter’s responsibility.
If the breakdown is due to the customer’s negligence, RSA (Roadside Assistance) charges will be borne by the customer (charges depend on distance).
Theft Protection:
The renter must ensure the vehicle is locked when unattended and not parked in restricted areas. In case of theft, the renter will be liable to pay the assessed amount.
Vehicle Usage Restrictions:
The renters cannot use TripByU vehicle as a taxi or for transporting people & materials in exchange for money; it is solely for the purpose of personal use
Vehicles cannot be used as taxis or for commercial purposes.
Driving under the influence of alcohol or drugs is strictly prohibited (fine of Rs. 30,000 applies).
The number of passengers should not exceed the number of seat belts available.
Carrying arms, ammunition, banned drugs, or engaging in illegal activities is strictly prohibited.
Smoking and drinking inside the vehicle are prohibited. A Rs. 30,000 fine applies if evidence is found.
Exceeding the package limit will incur extra charges per km/hour.
Late return fines:
Rs. 1000 overall + Rs. 150 per hour (Hatchback)
Rs. 180 per hour (Sedan/MUV)
Rs. 250 per hour (SUV) + GST
Excessive idling (more than 3 times) incurs a Rs. 1000 fine + GST.
Tire damage due to reckless driving will be charged at actual costs.
Changing or removing car spare parts without authorization incurs a Rs. 25,000 fine plus the cost of the spare parts.
Traffic Violations & Unauthorized Use:
By accepting these Terms and Conditions, the User has agreed to enroll as a User under the Scheme to avail the facility for rental of TripByU Vehicles.
Customers are responsible for any traffic fines during their trip. TripByU may charge the customer’s card directly for violations received from authorities.
Driving a damaged vehicle is strictly prohibited. Customers must notify TripByU immediately.
Commercial activities, such as sales promotions or transporting goods, are prohibited. A Rs. 20,000 penalty applies.
External branding (stickers, posters, paint) is prohibited. A Rs. 10,000 penalty applies.
Tampering with the odometer, GPS, or in-car devices will result in a Rs. 10,000 penalty plus the cost of the device.
Driving the vehicle through water or floods will result in repair charges at actual costs.
Providing fake or tampered documents results in a Rs. 10,000 penalty
Speed Limit & Fastag Deductions:
By accepting these Terms and Conditions, the User has agreed to enroll as a User under the Scheme to avail the facility for rental of TripByU Vehicles.
FASTag charges (including GST) will be deducted from the security deposit.
Speed limits:
80 km/h for Mini vehicles
110 km/h for Hatchback, Sedan, MUV, and SUV vehicles
Fine of Rs. 500 per violation (maximum Rs. 5000 + GST)
If the vehicle exceeds the speed limit three times, the booking will be canceled, and the company will repossess the vehicle.
Out-of-state travel without prior notification will result in a Rs. 5000 fine + GST.